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天云祥公司 |打造最满意的外包企业
天云祥呼叫中心服务准则-八保持 、八禁止
保持微笑 保持热情 保持亲和 保持专业 保持素质 保持耐心 保持语速 保持语境
禁止谩骂 禁止争辩 禁止恶态 禁止激怒 禁止反问 禁止揶揄 禁止承诺 禁止违规
用心服务每一位客户,用心接听每一通电话 静静静! 静静静!
服务公约
客户为尊,以礼相待;微笑服务,以解决问题为原则;专业服务,以客户满意为导向。
我们绝不辱骂客户,与客户谩骂。我们绝不恶语相向,与客户争辩。
我们绝不激怒客户,与客户对立。我们绝不嘲笑客户,与客户互怼。
如果客户骂了你,请立即向你主管申请奖金。
你的委屈,我们来弥补。你的专业,我们来认可。
Tianyunxiang service criterion - eight keep eight ban
Smile, be enthusiastic, be friendly, be professional, be patient, speak quickly, and speak in context
No abuse, no debate, no evil behavior, no anger, no rhetorical questions, no teasing, no promises, no violations
Serve every customer attentively, listen to every phone call quietly!Quiet quiet quiet!
Convention on the service
Customers for respect, treat each other with courtesy;Smiling service, to solve the problem as the principle;Professional service, customer satisfaction oriented.
We will never abuse or abuse our customers.We will never argue with customers.
We never provoke customers and antagonize them.We never laugh at customers or fight with customers.
If a customer abuse you, please immediately apply to your supervisor for a bonus.
We'll make up for your grievance.Your profession, we come to recognize.
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